These terms explain the use of the Elqorinavestella website and the basis on which you can enquire about our aquarium community, learning activities and services. Please read the details of any individual offer before you agree to join or book.
1. The club and these terms
This website is operated by Elqorinavestella Club Ltd, at Level 1, 84 Tory Street, Te Aro, Wellington 6011, New Zealand. Our contact email is info@elqorinavestella.com.
These terms govern use of the public website. An accepted membership, workshop booking or consultation may also have specific conditions that we provide before you commit. If a specific condition differs from these general terms, the specific condition applies to that arrangement to the extent permitted by law. Your mandatory consumer and privacy rights remain protected.
2. What the website offers
Elqorinavestella brings together information about responsible aquarium keeping, aquascaping, learning opportunities and the club community in New Zealand. Public articles and image galleries are intended to help you explore the subject and decide what to ask next. They do not guarantee that a particular fish, plant, product, technique or event is suitable for your circumstances.
The website does not provide an account, a payment checkout or an immediate booking confirmation. A link inviting you to join, ask about a plan or discuss a service opens the relevant enquiry route. Availability and the exact arrangement are confirmed in our correspondence.
3. Enquiries and forming an agreement
Please give accurate contact details and enough information for us to understand your request. Sending an enquiry is a request for information; it does not, by itself, reserve a workshop place, start a subscription or create a payment obligation. We will confirm the relevant scope, price, dates, conditions and acceptance process before an agreement is made.
Check the details we send and raise any mistake promptly. Do not make a payment unless you understand what is included and have received the relevant instructions. If you contact us for another person, ensure that you are authorised to do so. A parent or guardian should arrange a minor’s participation in paid or supervised activities.
4. Membership and service prices
Prices are displayed in New Zealand dollars (NZD). The membership options shown are Basic at NZ$10 and Premium at NZ$25. The separate service listings show consultation at NZ$50, workshops at NZ$30 and a membership service option at NZ$20. These listings describe different offers; they should not be added together or assumed to have the same inclusions.
Before you agree, we will confirm what the chosen price covers, whether it is a one-off amount or covers a defined membership period, any applicable taxes, and any agreed additional cost. No recurring payment begins merely because you view a price or make an enquiry. Any renewal arrangement must be clearly explained and accepted separately.
Prices may change for future enquiries. A later website change does not alter a price already agreed with you.
5. Workshops, consultations and attendance
Activities depend on suitable dates, available places and any requirements explained in the offer. We will provide the practical information relevant to a confirmed activity, such as the meeting arrangements, what to bring and any preparation. Please tell us in advance if you need an adjustment so that we can discuss what is reasonably possible.
Follow reasonable instructions concerning equipment, water, electrical safety, animal welfare and venue use. Do not bring live animals, plants, chemicals or equipment for exchange without first checking the activity’s arrangements. An invitation to discuss fishkeeping is not permission to release, import, transport or trade a regulated species.
6. Changes, cancellations and refunds
Any booking-specific cancellation deadline, transfer option or charge will be provided before you accept the booking. Contact us promptly if your circumstances change. We will consider the notice given, any agreed conditions and the costs that can reasonably be avoided. We will not treat every cancellation as automatically non-refundable.
If we cancel an activity, we will explain the available refund or alternative arrangements. You do not have to accept a substitute where the law entitles you to a refund. If an activity cannot be delivered as agreed, we will discuss an appropriate remedy. Circumstances beyond either party’s control do not automatically remove statutory rights or allow us to retain payment for an undelivered service.
7. Consumer protections
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Where New Zealand consumer law applies, services must meet the relevant guarantees, including reasonable care and skill. If a service fails to meet a guarantee, the appropriate remedy depends on the circumstances and the nature of the failure.
Please tell us about a problem as soon as you reasonably can, describing what happened and what resolution you seek. We will assess it fairly. Information about statutory service guarantees and remedies is available from New Zealand Consumer Protection. A separate booking condition cannot override a protection that the law makes mandatory.
8. Responsible aquarium keeping
General guidance must be adapted to the animals, plants, water supply, equipment and conditions of a particular aquarium. Monitor your own system and research the needs of a species before acquiring it. Images are not stocking recommendations, particularly where they feature public-aquarium exhibits.
We do not promise a particular biological outcome, growth rate, competition result or disease-free aquarium. For signs of illness, seek an appropriately qualified aquatic-animal professional. Check current New Zealand biosecurity requirements before moving or acquiring live organisms. Never release aquarium animals, plants or untreated aquarium contents into natural waterways.
9. Respectful participation and acceptable use
Please treat other people and their aquarium experience respectfully. Do not send abusive, discriminatory, threatening, misleading or unlawful material; impersonate another person; disclose someone else’s private information without authority; or use the contact channel for unrelated bulk promotion.
Do not attempt to interfere with the website, bypass its protections, introduce harmful files or disrupt other visitors’ access. We may restrict abusive use or refuse participation where there is a reasonable safety or conduct concern. We will act proportionately, consider the circumstances and respect any existing contractual or consumer obligations.
10. Our content and your contributions
Website text, layout, photographs and other materials are protected by intellectual-property rights held by their respective owners. You may read the pages and make reasonable personal, non-commercial use of information. Ask for permission before reproducing substantial content, using our branding or presenting our materials as your own.
You retain ownership of material you send us. By sending a photograph or written account for an enquiry, you allow us to review and use it to handle that enquiry. That does not give us a blanket right to publish it. If we would like to feature your contribution, we will agree the relevant permission and credit with you.
11. Privacy and external information
Our Privacy Policy describes how we handle personal information. Our Cookie Policy explains website cookies and related practices. Please avoid sharing unnecessary personal details in messages or aquarium photographs.
Links to official guidance are provided for further reading. Another website controls its own content, availability and privacy practices. A reference does not mean that the other organisation endorses Elqorinavestella.
12. Accuracy, availability and responsibility
We aim to keep our information useful and accurate, but material may need correction and activities may change. Contact us to confirm a detail that is important to your decision. Temporary maintenance or technical faults may make a page unavailable. Where practicable, we will address errors and interruptions within a reasonable time.
We remain responsible to the extent required by law. Nothing here excludes responsibility for fraud, wilful misconduct or any other liability that cannot lawfully be limited. General educational content cannot account for every aquarium condition, and you remain responsible for applying it with suitable care. These terms do not impose a blanket waiver of claims or require you to compensate us for losses outside your responsibility.
13. Complaints and resolving disagreements
If something has gone wrong, contact info@elqorinavestella.com and include the relevant enquiry or booking details, the issue and your preferred outcome. We will consider the information and seek a practical resolution.
These terms are governed by New Zealand law. A dispute may be brought before the New Zealand courts or another competent forum, including the Disputes Tribunal where it has jurisdiction. This does not remove any mandatory protection or forum available to you under an applicable law.
14. Updates and contact
We may revise these terms for future website use and future arrangements. The date shown above identifies the current version. We will not use an update to retrospectively remove an agreed benefit or a legal right. Material changes to an existing arrangement require the notice or agreement that the law and that arrangement require.
If any provision is found unenforceable, the remaining provisions continue to apply to the extent they can operate fairly and lawfully. For questions about these terms, contact Elqorinavestella Club Ltd at info@elqorinavestella.com or Level 1, 84 Tory Street, Te Aro, Wellington 6011, New Zealand.